h215 Privacy Policy

Introduction — Our Commitment

h215 is a secure and trustworthy online betting platform for players in Myanmar. We are committed to respecting and protecting our players' personal data.

This Privacy Policy fully explains how h215 handles the data of players who have registered and are active on the platform. By continuing to use the service, you confirm that you understand the key practices described in this policy.

The security of players' data is a core part of h215's service quality. We use SSL encryption technology to maintain players' financial information and personal data to a high security standard.

Data We Collect

When players interact with the h215 platform, we collect the following types of data:

2.1 Registration and Account Creation

• Full name
• Mobile phone number (for registration and OTP verification)
• Contact email address
• Date of birth (to verify age 21+)
• Player-chosen login password (stored with hash encryption)

2.2 Financial Transactions and Deposit/Withdrawal Details

• KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer records
• Deposit/withdrawal amounts and dates
• Financial transaction ID codes

Note: We never store your bank card number or KBZPay PIN code.

2.3 Game History

• Games played, dates, and bet amounts
• Bonus claim and wagering completion history
• VIP level progression history

2.4 Technical Information

• IP address and network information
• Browser type and operating system
• Dates, times, and services accessed
• Cookie and session token information

How We Use Your Information

h215 uses player information only for the following purposes:

3.1 To Provide Services

This includes account management, deposit/withdrawal processing, game history review, and bonus and VIP level administration.

3.2 Customer Support

Used in our 24/7 Live Chat service and communications to handle player inquiries, account issues, and technical support.

3.3 To Maintain Security and Fairness

Used to prevent fraud, protect against money laundering, prevent account hacking, and ensure fair play.

3.4 Responsible Gaming

We monitor playing patterns to protect players. This information is used to assist players who wish to set personal limits.

3.5 Platform Improvement

We use aggregated data only to improve service quality, identify games players enjoy, and check website performance.

Information Sharing Policy

h215 will never sell, rent, or share players' personal information with any third-party company or individual.

4.1 Service Providers

We share only the minimum financial information required for transaction verification with payment companies such as KBZPay, Wave Money, AYA Pay, and CB Pay, and only within the time needed to process payments.

4.2 Legal Requirements

Information may be disclosed only where legally required — such as in response to a valid legal request, a court order, or where necessary to protect the safety of a player or another person.

4.3 Game Providers

Game technology providers have no access to players' personal information — what is shared with them is game session data (game results) only.

Security Measures

h215 has put in place a wide range of technical measures to protect player information:

• SSL/TLS Encryption — All data transmitted between the server and your browser is encrypted with 256-bit SSL protection
• Password Hashing — Player passwords are hashed using the bcrypt algorithm before being stored; we never store passwords in readable form
• Access Controls — Our staff operate under tiered permission levels; all access to player personal information is logged and monitored
• Financial Identity Verification — A matching verification process is in place to confirm account identity before any withdrawal is processed
• Regular Security Audits — Our servers and software are regularly reviewed and patched to protect against cyber threats

Data Retention Period

Below is how long we retain player information:

• Active Accounts — Retained for the full duration the account remains open
• Financial Records — Financial transaction records are retained for a minimum of 5 years
• Closed Accounts — Accounts closed at the player's own request are deleted within 1 year; if a financial dispute remains unresolved, the data is kept until the matter is settled
• Technical Logs — Access logs and IP records are retained for 90 days and then deleted

Cookie Policy

The h215 website uses cookies to improve the player experience:

7.1 Essential Cookies

Essential cookies are used to maintain player login sessions, keep session security tokens, and remember language settings. These cookies cannot be declined — the service cannot be accessed without them.

7.2 Analytics Cookies

Only aggregated data is collected to understand how the website is used. These cookies cannot identify individual players.

7.3 How to Disable Cookies

Players can control cookies through their browser settings. However, please note that disabling essential cookies may cause difficulties with access and gameplay.

Player Rights

Every player registered on the h215 platform has the following rights regarding their personal data:

• Right to Access — You can request to view the personal data we hold about you
• Right to Correction — You can contact us via Live Chat to request corrections to any inaccurate data
• Right to Deletion — You can request deletion of your personal data, except for data we are legally required to retain, such as financial records
• Right to Complain — If you are unhappy with how we handle your personal data, you can raise a complaint with our customer support
• Right to Restrict Processing — You can request that we limit the use of your data beyond its specified purposes

Send any requests to [email protected]. We will respond as quickly as possible.

Protection for Under 21

h215 does not provide services to players under the age of 21. Our registration process includes a date of birth verification.

Any account found to have provided a false date of birth during registration will be suspended immediately, and funds will only be returned after a full review. Please be aware that h215 reserves the right to conduct verification if ownership is in doubt.

Third-Party Services

The h215 website may contain links to third-party services. Clicking on these links will subject you to their own privacy policies, and h215's data protection practices do not apply to those third parties. Players should review their policies independently.

Policy Changes

h215 may update this Privacy Policy from time to time. If significant changes are made, a notice will be posted in a prominent place on the platform.

Continuing to use the service after any changes are made will be taken as acceptance of those changes. We encourage players to check this policy regularly.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact h215 customer support:

• Live Chat — Available 24/7 on the platform; responses in Myanmar language
• Email — [email protected]

We will respond to players' personal data requests as quickly as possible, and h215's commitment to protecting your privacy will remain ongoing.